Terms & Conditions

Orders

Orders are not binding until accepted by WPG Consulting, LLC. As order delivery times are estimates only, WPG Consulting, LLC is not liable for any delays that are beyond its control.

Approvals for order cancellations, suspensions or alterations are subject to manufacturer policies and guidelines.

Subscription License Orders (1, 2 or 3 Year)

Quote from WPG offering special promotional pricing for multi-year subscription licenses requires a signed contract, which will be billed on the 1st of the month for 12, 24 or 36 months.

The customer will have the option to add seats throughout their agreement at the promotional per seat price, however Customer understands they will not be able to remove seats from their domain until the contract ends.

Pricing

Prices for products and services shall be as identified in an order accepted by WPG Consulting, LLC. Pricing is subject to variation based on manufacturer discounts and price list changes, order volume, specific services and personnel provided, the circumstances and needs of each customer, and other factors.

Title, Ownership and Inspection

Title to product is retained by WPG Consulting, LLC until the product is paid for in full by the customer.

Damage Notification: Please notify your account executive of any damaged shipping containers within the first two (2) days of receipt. Customer should also notify WPG Consulting, LLC of any order shortages or concealed damages within seven (7) business days.

Payment Terms

Unless otherwise agreed to in a Written Contract, payment terms are net 30 from date of invoice.

• Customer shall bear applicable federal, state, municipal and other government taxes
• Late payment charges of 1.5% per month, or the maximum amount allowed by law (whichever is less), will apply to any amount not received by the due date
• In the event WPG Consulting, LLC must resort to collection, customer will be responsible for all collections costs, including legal fees

Billing Disputes

All disputes of any kind must be reported in writing to WPG Consulting, LLC no later than 30 days from the date the disputed charge was posted to the Customer's account. Unless disputed within said 30-day period, all charges posted to the Customer's account are deemed to be correct.

Product Returns

Approvals for unused, unopened returns are subject to manufacturer return policies and guidelines. Such products must be complete and in manufacturer's original packaging, with no visible damage.

WPG Consulting, LLC will not accept any return without an approved return merchandise authorization ("RMA") number. A RMA is valid for ten (10) days from the WPG Consulting, LLC issuance date.

Products Not Eligible for Return

• Items at end-of-life cycle at time of order
• Used or opened software
• Used consumables
• Custom configured and built to order products
• Products not purchased through WPG Consulting, LLC

Warranties

In the event WPG Consulting, LLC performs services pursuant to a statement of work, WPG Consulting, LLC represents and warrants that such services will be done in a skillful and workmanlike manner according to industry standards.

Limitation of Liability

WPG Consulting, LLC SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, consequential, expectancy, punitive, reliance or special damages
• Lost profits, advantage, savings or revenues of any kind
• Increased cost of operations, delivery of services, or delay in installation of services
• Any damages or sums paid by Customer to third parties

WPG Consulting, LLC's liability to Customer, if any, will be limited to direct damages, which will not exceed the amounts paid by Customer to WPG Consulting, LLC for the specific product(s) or service(s) directly causing the damages.

Confidentiality

The parties agree, for a period of three (3) years after the expiration or termination of these terms and conditions, to protect each other's Confidential Information from unauthorized disclosure to any third party.

Governing Law and Dispute Resolution

These terms and conditions shall be governed by the laws of the Commonwealth of Virginia and any dispute shall be decided in its state or federal courts unless WPG Consulting, LLC elects to file suit where the customer has an office, property, where the products were delivered, or where the products are located.

Extended Payment Terms (Net 90+)

The following additional terms apply to transactions with payments due beyond net 90 day payment terms:

• The obligation to make the payments is non-cancelable and may not be terminated early
• Customer grants WPG Consulting, LLC a purchase money security interest in all equipment
• If Customer pays late, Customer shall also pay a late fee of 5% of the amount that is late per month