Frequently Asked Questions
Everything you need to know about WPG Consulting structured around Who We Are, What We Provide, Where We Operate, Why We Are Vendor-Agnostic, and When To Engage Us.
Who We Are
12-year MSP and VAR led by Dual CCIE #20342 leadership, delivering senior engineering oversight and AI-augmented operations across NY, NJ, and PA.
What We Provide
Managed IT services, multi-vendor hardware/software value-added procurement, 24/7 SOC cybersecurity, active cloud architecture, and strategic vCIO consulting.
Where We Operate
Staffed hubs across New Jersey with 1–2 hour on-site dispatch throughout the NY Metro, Central NJ, and Greater Philadelphia, plus 24/7/365 nationwide remote management.
Why & When
100% vendor-agnostic without quota bias; Just-in-Time budgeting; ready whenever your business requires dependable, architect-led infrastructure.
1. Who We Are
Who is WPG Consulting and who leads the engineering team?
WPG Consulting LLC is a 12-year Managed IT Services Provider (MSP) and Value-Added Reseller (VAR) based in New Jersey. Co-Founder and CEO Hitesh Patel brings Dual CCIE (#20342) engineering credentials, leading an elite team of certified local engineers. Co-Founder and COO Frank Walsh brings veteran enterprise telecom and channel negotiation leadership.
Who provides day-to-day support when we have an issue?
You work directly with certified senior engineers rather than getting lost in junior-tier call center queues. We eliminate the variability of traditional MSPs by pairing senior architectural oversight with AI-accelerated workflows for consistent, reliable resolution every time.
2. What We Provide
What services and solutions does WPG Consulting provide?
We provide end-to-end Managed IT Services, vendor-agnostic Value-Added Reseller (VAR) hardware and software procurement, 24/7 SOC cybersecurity monitoring, scalable cloud infrastructure (AWS, Azure, Google Cloud), business continuity and disaster recovery (BCDR), vCIO strategic consulting, and office relocation engineering.
What is the WPG Consulting Rate Card and how does transparent pricing work?
The Rate Card is our transparent pricing index outlining base costs for all primary services. We publish our rates openly so potential clients can understand the baseline investment required for high-touch, senior engineering support without the guesswork of traditional bidding.
What changes can we expect after switching to WPG's managed IT services model?
You can expect fewer disruptions, faster resolution times, and consistent system performance. Over time, your IT environment becomes deterministic, secure, and easier to budget, freeing your team to focus entirely on core business growth.
3. Where We Operate
Where does WPG Consulting provide on-site vs. remote IT support?
We maintain staffed operational hubs across New Jersey (Lawrence Township, Parsippany, Edison, and Monmouth County), providing 1–2 hour on-site emergency dispatch across New Jersey, the New York Metro area, and Greater Philadelphia. For distributed teams, we provide 24/7/365 remote monitoring, telemetry, and cloud management nationwide.
Where is our data hosted and managed?
Data is hosted in secure, compliant enterprise environments tailored to your needs—including private colocation at our Edison Iron Mountain data center or public cloud platforms (AWS, Microsoft Azure, Google Cloud) with full encryption and BCDR protocols.
4. Why We Are Vendor-Agnostic
Why does WPG Consulting maintain a 100% vendor-agnostic approach?
We are not tied to manufacturer sales quotas or vendor rebates. As a diagnostic MSP and VAR, we evaluate your technical specifications and business objectives to recommend the best-performing hardware and software stacks—whether Cisco, Meraki, Palo Alto, Fortinet, Ubiquiti, HPE Aruba, Nimble, CrowdStrike, SentinelOne, or Datadog.
Why is the Just-in-Time (J.I.T) methodology beneficial for our IT budget?
Our Just-In-Time methodology avoids unpredictable capital expense spikes by planning infrastructure lifecycles on a continuous, manageable schedule. This eliminates hardware shelf-decay and optimizes operational ROI.
5. When To Engage Us
When should a business switch from reactive break-fix to an enterprise MSP?
When recurring IT issues cause operational friction, when compliance prerequisites (HIPAA, SOC 2, FINRA) mandate continuous monitoring, or when support feels reactive, it is time to switch to an architect-led MSP model.
When planning an office move or infrastructure refresh, when should we engage WPG?
We recommend engaging us 60 to 90 days before your target move or refresh date. This allows our project engineers to audit carrier lines, design cabling and rack architecture, order multi-vendor hardware, and stage zero-downtime cutovers.
Will switching IT providers disrupt our daily operations?
No. Our onboarding process is executed in structured, parallel phases. We audit and shadow your environment before cutover, ensuring seamless business continuity and zero downtime during the transition.
Have more technical questions?
Speak directly with an engineer to discuss your infrastructure requirements.